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Saint Javelin | Help Center

<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(63, 63, 63); font-family: Montserrat, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.425px; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(253, 253, 253); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.5;">If your item is faulty (misprinted/damaged), we can offer a refund or reshipment if you contact us within 2 weeks.<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(63, 63, 63); font-family: Montserrat, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.425px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(253, 253, 253); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.5;">What If I Received Wrong/Damaged Items or Some Items Are Missing?<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(63, 63, 63); font-family: Montserrat, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.425px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(253, 253, 253); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.5;">First of all, we are so sorry for the inconvenience. Mistakes happen but this sucks. Please contact us with a photo + your order number within 2 weeks to resolve this problem:&#xA0;help@saintjavelin.com<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(63, 63, 63); font-family: Montserrat, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.425px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(253, 253, 253); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.5;">We&#x2019;ll get back to you with a resolution as soon as possible!<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(63, 63, 63); font-family: Montserrat, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.425px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(253, 253, 253); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.5;">Can I Get a Refund On My Order?<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(63, 63, 63); font-family: Montserrat, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.425px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(253, 253, 253); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.5;">Refunds are offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at help@saintjavelin.com with photos of wrong/damaged items and we&#x2019;ll sort that out for you.<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(63, 63, 63); font-family: Montserrat, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.425px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(253, 253, 253); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.5;">If your order was returned to our fulfillment centre and was unclaimed for 30 days, we can not issue a refund or reship the order to you.&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(63, 63, 63); font-family: Montserrat, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.425px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(253, 253, 253); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.5;">How Do I Cancel My Order?<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(63, 63, 63); font-family: Montserrat, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.425px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(253, 253, 253); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.5;">To cancel your order within 14 days of delivery, please contact us here: <a href="mailto:help@saintjavelin.com">help@saintjavelin.com</a><p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(63, 63, 63); font-family: Montserrat, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.425px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(253, 253, 253); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.5;">Why Was My Order Cancelled?<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(63, 63, 63); font-family: Montserrat, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.425px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(253, 253, 253); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.5;">Please contact us here:&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(63, 63, 63); font-family: Montserrat, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.425px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(253, 253, 253); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.5;">help@saintjavelin.com

Refunds & CancellationsUpdated a year ago